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FCA Digital Certified Program

Chat / SMS

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DELIVERING A POSITIVE PHYSICAL SHOWROOM EXPERIENCE TO YOUR DIGITAL SPACE

Where once a higher quantity of leads could result in compromised quality, FCA retailers no longer need to make that distinction: RAPID RTC Chat is a high-volume generator of top quality leads.

In this omni-channel world, adding cutting-edge digital communication tools, such as RAPID RTC Chat, will provide your online shoppers with an inviting and reassuring channel to engage your dealership. Here’s how we deliver the best chat experience for you and your customers.

We have a 24/7/365-dedicated and fully certified Concierge team to make sure no prospective customer goes unanswered, regardless of time of day or your team’s availability. Our team connects your website visitors to your salespeople in real-time, on any device, for real, relevant conversations. Your prospects get immediate answers and a great first impression – no bots or outsourced sales staff. We greet, qualify, and, using our proprietary routing software, seamlessly pass engaging conversations to your team to do what they do best – sell. If they aren’t available, our Concierge team expertly captures contact details and critical information for professional follow-up when your team is ready. Management can instantly review metrics on chats handled by our team and yours, as well as assess each chat for coaching opportunities. The result: A revolutionary chat tool customized to your business and a positive and memorable experience for your customers.

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REAL CONNECTIONS, BETTER EXPERIENCES.

Our Concierge Team maximizes the customer experience by connecting prospects right to your sales team.

COMPLETE MOBILITY.

No apps or additional software required to download. Chat on any device. Anytime. Anywhere.

INTUITIVE INTERFACE.

Our chat platform allows you to attach a brochure, send a photo, or share a video in real-time.

WE’VE GOT YOU COVERED.

N24/7/365 coverage by our certified, bilingual, and 100% dedicated Concierge Team.

BUSINESS INTELLIGENCE.

Chat engagement metrics and a transcript of every conversation are immediately available for coaching and training opportunities.

RETURN ON INVESTMENT.

Our clients agree it pays for itself in no time through increased volume, higher quality lead generation and conversion rates.